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Make sure your dog does not bite off and eat any particles. Do not use the toy again if it is damaged. Dog toys are not suitable for children!

All of our natural rubber toys are dishwasher safe.

This policy applies to domestic (Belgium) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.

All orders are processed the same or up to 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another confirmation mail with Track & Trace code when your order has shipped. You can also use the live chat on our website to get a status update.

1. What is the name of the shipping service?
- Standard shipment.

2. Which countries can you deliver to with this service?
- Belgium

3. Where can customers receive their orders with this service?
- Delivery location:At the customer's address.

4. Domestic Shipping Rates and Estimates
- For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Because of different local trade policies we are forced to apply different prices and conditions for some countries. You can find the applicable prices and conditions in the table below and on the check-out page.

Shipping costs within the European Union: Transit, Handling & Order Cut off Time Domestically:

5. What are the delivery terms?
- We use DPD and BPost to deliver your product. We are not responsible if you gave us a wrong address. We are also not responsible if DPD and BPost are unable to deliver or gain access to the address you supplied.

6. How do I check the status of my order?
- When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at info@pood.dog with your name and order number, and we will look into it for you.

7. Change of Delivery Address:
- We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 1 day of placing your order at info@pood.dog  or Call us at +32485858228

8. Cancellations:
- We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@pood.dog with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Consult our return policy page for more information.

 9. Parcels Damaged In Transit:
- If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

10. I ordered more than one item, will they all be delivered at the same time?
- We will try our best to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options may be used, depending on the product.

11. Item not received
- In the event that your order does not arrive within the 1-4 business transit days, please email us as soon as possible at info@pood.dog with your order and Track & Trace number.

If you have any further questions, please don't hesitate to contact us at info@pood.dog

Contact US:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us. Our online customer service operates from.

Customer Support Contact

• Phone: +32485858228
• Email: info@pood.dog
• Business Address: Blauwtorenplein 6, 501, 2000 Antwerp, Belgium
• Working hours: Monday – Friday 10AM – 8PM (Online Mon-Fri 24 Hrs)
• Trade Number: 0878.608.875